Frequently Asked Questions

Yes. Your $40 trial comes straight off a 1-week or 2-week plan if you sign up within 48 hours of your trial day. The credit is applied automatically at checkout.

For a 1-day trial, by midnight the night before. For a weekly or bi-weekly plan, by midnight Saturday to start the following Monday. That gives our kitchen Sunday to prepare. Each renewal is charged at midnight Saturday, and we send you one reminder on the Wednesday before it. To stop the next renewal, cancel in your account before Saturday midnight.

Not during our pilot. We cook fresh to order every morning, and the kitchen is planned around confirmed numbers. These options are coming as we grow.

From your account page, any time.

• This week's boxes (Monday to Friday) still arrive, and this week stays paid.
• Nothing is delivered from next Monday, and your plan stops renewing.
• Paid days after this week, like week 2 of a 2-week plan, become leaves: 10 leaves for every $1 of the day rate you paid.
• A 1-week plan cancelled during its week has no later days, so no leaves are added.
• If your plan has not started yet, nothing is delivered and every booked day becomes leaves.
• No cash refunds and no cancellation fee during the pilot. A 1-day trial cannot be cancelled.

No. Nothing is cooked ahead or stored overnight. Our kitchen starts at dawn, your food is cooked that morning, and it is at your door the same day. Meal-prep services cook once and refrigerate for the week. We do the opposite.

Five items: 2 Big Meals, 2 Snacks and 1 Chef's Surprise. Monday to Friday, five world cuisines across the week: Indian Fusion, Mediterranean & Arabic, Continental & Thai, Italian and Mexican.

About 150 g a day from real food, built across the meals and snacks. Full macros for every dish are on the menu page.

Something small, healthy and different every day. That is the whole point, so we do not publish it in advance. If you have told us about a dietary restriction, we leave the Surprise out of your box automatically.

Halal is available. Ask us before you order if you have questions about a specific dish.

Every recipe is approved by a Registered Nutritional Consulting Practitioner (RNCP) and built by a chef in a licensed commercial kitchen.

Tell us when you sign up. We flag your account and leave the Chef's Surprise out of your box. Our food is prepared in a kitchen that handles dairy, gluten, peanuts, tree nuts, sesame, soy, egg and mustard, so contact us about your specific allergy before ordering and we will tell you honestly whether we can look after you safely.

It depends on how far you are from our kitchen, and it is charged per delivery day: $1 within 10 km, $2.50 from 10 to 25 km, $5 from 25 to 40 km. We do not deliver beyond 40 km yet. Join the waitlist and we will tell you when we reach you. The 1-day trial has no delivery fee: you pick it up from Masala Meats & Grill, 1489 Merivale Rd, Unit B.

Fresh every morning. Our driver delivers before your day starts.

Leave an insulated cooler or bag at your door and our driver will place your NutriBox inside it, so your food stays fresh until you get to it. Our driver photographs every delivery, so there is always a record.

2-week plan: $24.99/day vegetarian, $27.99/day non-vegetarian, 10 delivery days. 1-week plan: $29.99/day vegetarian, $32.99/day non-vegetarian, 5 delivery days. 1-day trial: $40, pickup only. Prices are before tax and before delivery.

Our rewards currency. You collect 10 leaves for every $1 you spend. Leaves never expire. We are in pilot right now, so leaves collect now and become redeemable at our grand launch.

NutriBox is powered by Masala Meats & Grill, cooked in their licensed Ottawa kitchen. Made in the 613, for the 613.