Cancellation Policy

The Rule in Short

• This week's boxes (Monday to Friday) still arrive, and this week stays paid.
• Nothing is delivered from next Monday, and your plan stops renewing.
• Paid days after this week, like week 2 of a 2-week plan, become leaves: 10 leaves for every $1 of the day rate you paid.
• A 1-week plan cancelled during its week has no later days, so no leaves are added.
• If your plan has not started yet, nothing is delivered and every booked day becomes leaves.
• No cash refunds and no cancellation fee during the pilot. A 1-day trial cannot be cancelled.

Cancelling

You can cancel from your account page at any time.

• Your current week (Monday to Friday) is completed and delivered. Nothing is delivered from the next Monday.
• Every unused delivery day after this week is converted to leaves at 10 leaves per $1 of the day rate you paid.
• Days already delivered are not refundable.
• Cancelling also stops auto-renewal.
• No cash refunds and no cancellation fee during the pilot.
• A week is under way once its Monday is locked for cooking, at midnight at the start of that Monday, Ottawa time.

What You Get Back

Every unused delivery day after your current week is converted to leaves at 10 leaves per $1 of the day rate you paid, and the leaves are added to your balance. Cancelling a $279.90 two-week plan after 4 of 10 days delivers the rest of that week and converts week 2: 5 × $27.99 × 10 = 1,399 leaves (whole leaves, rounded down).

The day rate is the plan's price per delivery day, before tax. If a trial credit came off your plan, it is what you paid per day after the credit. Delivery fees are not converted.

Days Already Delivered

Days already delivered are never refundable, in cash or in leaves. A day that is already locked for cooking when you cancel is still cooked and delivered.

Before You Confirm

Before you confirm, your account page shows the days remaining, the leaves you will receive, and that leaves are not redeemable until our grand launch. Nothing changes until you confirm.

Not in the Pilot

Skipping a day, pausing a plan, switching between vegetarian and non-vegetarian and changing your delivery address mid-plan are not available during our pilot. We cook fresh to order every morning, and the kitchen is planned around confirmed numbers. These options are coming as we grow.

When Something Goes Wrong on Our Side

If a delivery is missed or something is wrong with your box, tell us the same day through the Contact page or call the store; we credit the day in leaves or, if the food was actually wrong, refund it. We never redeliver food cooked the day before.

Not Home

Leave an insulated cooler or bag at your door and our driver will place your NutriBox inside it, so your food stays fresh until you get to it. Our driver photographs every delivery. A box placed in your cooler or bag counts as delivered.