Terms of Service

1. What You Are Buying

NutriBox sells three plans, each vegetarian or non-vegetarian: a 1-day trial (one day, collected from our kitchen), a 1-week plan (5 delivery days, Monday to Friday) and a 2-week plan (10 delivery days over two weeks). A 1-week or 2-week plan starts on a Monday.

Every delivery day is 2 Big Meals, 2 Snacks and 1 Chef's Surprise for the diet you chose; only the Big Meals differ between vegetarian and non-vegetarian. During the pilot there are no item swaps, no diet change and no change of delivery address mid-plan.

A closure day we announce in advance is not a delivery day and is not charged.

2. Prices, Delivery and Tax

Prices are per delivery day, in Canadian dollars, before tax and before delivery: 2-week plan $24.99 vegetarian or $27.99 non-vegetarian; 1-week plan $29.99 vegetarian or $32.99 non-vegetarian; 1-day trial $40. A plan costs its day rate multiplied by its delivery days.

Delivery is charged per delivery day, by straight-line distance from our kitchen to your postal code: $1 within 10 km, $2.50 from 10 to 25 km, $5 from 25 to 40 km. It is added to your plan total upfront. We do not deliver beyond 40 km. The 1-day trial is not delivered: you collect it from Masala Meats & Grill, 1489 Merivale Rd, Unit B, from the morning of your trial day, and it has no delivery fee.

Your $40 trial comes straight off a 1-week or 2-week plan bought within 48 hours of your trial day. The credit is applied automatically at checkout. It is a dollar discount, not leaves, and after those 48 hours it expires.

HST (13%) is added at checkout as its own line.

3. Payment and Automatic Renewal

You pay for each plan in full and upfront, by card, at checkout. There are no installments. A trial is a one-time payment and does not renew.

A 1-week or 2-week plan renews automatically on the cadence you chose: every week, or every two weeks. Each renewal is charged at midnight Saturday, Ottawa time, for the plan starting the following Monday, to the card you paid with, until you cancel.

If a renewal payment is declined, no boxes are made until it is sorted out.

If we change a plan's price, we email you before the renewal it applies to, and you can cancel before then. This is a remote agreement under Ontario's Consumer Protection Act, 2002.

4. Cut-Offs

Order a trial by midnight the night before.

Order by midnight Saturday to start the following Monday.

Cut-offs are Ottawa time. Each delivery day is locked for cooking at midnight at the start of that day, and a locked day can no longer be changed or cancelled.

5. Cancelling

You can cancel from your account page at any time. Your current week (Monday to Friday) is completed and delivered; your plan ends from the next Monday and auto-renewal stops. Days already delivered are never refundable. Unused delivery days in later weeks are converted to leaves at 10 leaves per $1 of the day rate you paid; no cash refunds and no cancellation fee during the pilot. Before you confirm you see the days remaining, the leaves you will receive and that leaves are not redeemable until our grand launch.

Our Cancellation Policy has the details and forms part of these terms.

6. Food, Allergens and Safety

Prepared in a kitchen that handles dairy, gluten, peanuts, tree nuts, sesame, soy, egg and mustard. Contact us about a specific allergy before ordering. We cannot guarantee that any item is free of an allergen.

Tell us about a dietary restriction when you sign up. We flag your box for the kitchen and leave the Chef's Surprise out of it. A flag is a note to the kitchen, not a promise that an item is free of an ingredient.

Nothing on this site is medical advice.

Your food is cooked the same morning and delivered fresh every morning, Monday to Friday. Refrigerate it when it arrives.

Leave an insulated cooler or bag at your door and our driver will place your NutriBox inside it, so your food stays fresh until you get to it. Our driver photographs every delivery. A box placed in your cooler or bag counts as delivered.

Halal is available. Ask us before you order if you have questions about a specific dish.

7. Accounts

You need an account to buy a plan or a trial. We sign you in with a one-time code emailed to you, so keep your email account secure. One active plan per account and one trial per person during the pilot. There are no promo codes during the pilot, except the one-time waitlist code we send to people on our waitlist: it takes 10% off a 1-day trial, can be used once, and does not apply to 1-week or 2-week plans.

8. Leaves

Leaves are governed by the Rewards terms. They have no cash value, never expire, and become redeemable at our grand launch.

9. Our Responsibility

We will deliver what you paid for, on the days we said. If a delivery goes wrong on our side, our Cancellation Policy says how we put it right. To the extent Ontario law allows, our liability for any claim is limited to the amount you paid for the plan in question. Nothing in these terms limits rights you have under the Consumer Protection Act, 2002 or the Sale of Goods Act.

These terms are governed by the laws of Ontario and Canada. If we change these terms we will email you at least 30 days before the change applies to you.

10. Contact

Masala Meats & Grill, operating NutriBox, 1489 Merivale Rd, Unit B, Ottawa, ON K2E 5P3. Use the Contact page, or call the store, with questions about an order, a delivery or these terms.